Return PolicyConditions and Procedure for return products
Conditions for a Return
Customers need to check the status of the product and can exchange goods at the time of delivery in the following cases:
- Defective product from the store
- There is not enough quantity in the order but the store has not informed the customer in advance
- Returned products must be intact as at the time of receipt, not peeled labels (if any) or have been tested.
- Do not accept return/replacement of products for subjective reasons.
*Note: Please keep the invoice or related documents for verification.
Customers shall contact Paris-Brest as soon as possible after discovering the problem and within one hour from the receiving time. Please use Contact Us information for this procedure.
In case of a return, Paris Brest will exchange the product, with a target of the same day return or according to the time agreed between the customer and the store.